Thursday, March 9, 2017

Question of the Day: Unobservant Customers

Hey, happy Thursday everyone!  I hope you're all doing well.  Sorry I didn't post anything for Tip Tuesday, but... and it's embarrassing to admit this, but... I bought a Nintendo Switch last Friday and I've been playing Zelda: Breath of the Wild ever since!  Lol!  Yes, I'm a video game nerd, what can I say? 

Well, I have a question for all of you.  What do you do about unobservant customers?  I sell digital patterns on Etsy, but I've been getting a lot of people buying my items and then emailing me angrily that they didn't know it was a digital pattern before they bought it.  They either thought they were buying a physical pattern which isn't too bad, because I can print and send it, or they thought they were buying the actual physical item pictured, which is much more annoying. 

I've tried to put big bold notes on my listings, I put PATTERN right in the beginning of my listing name, I list the materials used as PDF, I put PATTERN in the tags, I describe it as a pattern.  I just don't know what to do.  This is a waste of my time and energy, plus it costs me to refund them money. 

So there's the question.  What would you do in that situation? 

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